Pre-orders

What is a pre-order?

A pre-order is an order placed for an item that is not yet in production. This system allows us to:

• Produce only what is sold
• Avoid waste and overproduction
• Maintain fair and honest prices
• Guarantee the quality of our products

How to identify a pre-order?

Pre-order items are clearly identified by:

• The word “PRE-ORDER” on the product page
• An estimated delivery time displayed prominently
• An estimated production/shipping date

Deadlines and communication

Time limit

• The estimated delivery time is always indicated on the product page
• This period includes:
  • Production time
  • Shipping time
  • Transport times

Progress tracking

We are committed to keeping you informed:

• Order confirmation email
• Regular updates on the status of production
• Notification as soon as your order is shipped
• Immediate communication in case of delay or unforeseen event

Payment and Refund

Payment

• Payment is made at the time of pre-order
• This allows us to start production of your item.

Refund Policy

• Cancellation possible until production has started
• Full refund if cancelled before production
• Once production has started, standard return conditions apply.

Benefits of pre-ordering

1. Fair price

• No storage cost
• Optimized production
• Reducing waste
• More advantageous price for you

2. Ecological

• Production on demand
• Reduction of unsold items
• Minimized environmental impact

3. Quality guaranteed

• Each piece is produced for a customer
• Rigorous quality control
• No old stock

Frequently Asked Questions

Q: Can I change my order after I place it? A: Yes, as long as production has not started. Contact us promptly.

Q: How do I know the status of my pre-order? A: You will receive regular follow-up emails on the progress.

Q: Can the lead time be shorter than expected? A: Yes, we always do our best to optimize lead times.

Q: What happens if there is a delay? A: You will be notified immediately and can choose to wait or be refunded.

Contact

For any questions regarding your pre-order:

• Email: lhommee.shirt@gmail.com
• Contact form on our website
• Always specify your order number

Our commitment

We are committed to:

• Be transparent about deadlines
• Communicate regularly on progress
• Maintaining the quality of our products
• Respect our price commitments
• Keep you informed of any changes

Pre-ordering is at the heart of our ethical and responsible approach, allowing us to offer you quality products at fair prices, while minimizing our environmental impact.

Last updated: November 26, 2024