Privacy and Cookies Policy
Privacy and Cookies Policy - lhumaine.com
Last updated: November 26, 2024
1. Introduction
Protecting your personal data is a priority for human. This policy describes how we collect, use and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.
2. Data collection
2.1 Data you provide to us directly
- Account information: first name, last name, email address
- Delivery information: postal address, telephone number
- Payment information (securely processed by our payment providers)
- Communications with our customer service
2.2 Data collected automatically
- Browsing data: pages visited, products viewed
- Technical data: device type, browser, IP address
- Behavioral data: purchasing preferences, order history
- Cookies and similar technologies
3. Use of your data
We use your data to:
3.1 Execution of the contract
- Process your orders and payments
- Manage deliveries
- Provide after-sales service
- Manage returns and refunds
3.2 Legitimate interest
- Improve our products and services
- Personalize your shopping experience
- Preventing fraud
- Statistical analyses and marketing studies
- Promotional communication relating to our products
3.3 With your consent
- Sending personalized newsletters
- Targeted Marketing
- Personalized ads
- In-depth analysis of your preferences
4. Sharing of data
We may share your data with:
4.1 Service providers
- Host (Shopify)
- Payment services (PayPal, Stripe, Mollie)
- Delivery services
- Analytics and marketing tools
4.2 Business partners
- Subject to your consent
- For relevant additional offers
- As part of joint marketing campaigns
5. Protection of your data
We implement appropriate security measures:
- Encryption of sensitive data
- Enhanced security protocols
- Limited access to personal data
- Regular training of our staff
- Regular audit of our practices
6. Cookies
6.1 Types of cookies used
Essential cookies (do not require consent)
- Shopping Cart Management
- Remembering browsing preferences
- Security and Authentication
Analytical cookies
- Audience measurement (Google Analytics)
- User behavior analysis
- Site optimization
Marketing cookies
- Targeted advertising
- Social networks
- Content Personalization
Performance cookies
- A/B Testing
- Improved user experience
- Technical diagnosis
6.2 Cookie management
You can at any time:
- Accept or refuse cookies via our banner
- Change your preferences in Settings
- Delete existing cookies
- Configure your browser to block cookies
6.3 Duration of storage of cookies
- Session cookies: deleted when the browser is closed
- Persistent cookies: maximum 13 months in accordance with CNIL recommendations
7. Your rights
In accordance with the GDPR, you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to portability
- Right to object to processing
- Right to withdraw your consent
To exercise these rights, contact us at: lhumaine.shirt@gmail.com
8. Data retention
We keep your data:
- Account data: until your account is deleted
- Order data: 10 years (legal obligation)
- Payment data: 13 months after the transaction
- Marketing data: 3 years after last contact
9. International data transfers
As part of our services, your data may be transferred to countries outside the EU. We ensure that these transfers comply with applicable regulations via:
- Standard contractual clauses
- Appropriate guarantees
- Countries recognised as suitable by the EU
10. Modifications
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on the Site.
11. Contact
For any questions regarding this policy:
- Email: lhommee.shirt@gmail.com
- Contact form: available on our website
You can also contact the CNIL ( www.cnil.fr ) if you believe that your rights have not been respected.